Key Worker - Durham

Closing date for applications: 
28 December 2018
Application Form: 

Job Description

Together Women provides holistic services to women and girls with multiple and complex issues across Yorkshire, Humberside and the North West of England. We have women’s centres in Leeds; Bradford; Hull; Sheffield; and HMP New Hall, as well as a social enterprise scheme at HMP Askham Grange. Our centres offer safe, women-only spaces from which key workers and sessional staff provide needs assessment, action-planning, support and case management for women referred by a number of different agencies. Centres also provide a wide range of group programmes, sessional training, workshops and self-help groups. Women can access mentoring support from trained peer mentors (former customers) and are encouraged towards personal growth and development. Our centres host co-located staff from other agencies (e.g. probation, alcohol/drug treatment, housing etc.) and we work closely with statutory partners in criminal justice, health and social care.

In April 2014, TWP were commissioned by NHS England and NOMS to deliver an innovative and creative mentoring and advocacy service to support female offenders with personality disorder across the North of England and North Wales.

The post provide a mentoring and advocacy service to female offenders who are experiencing personality difficulties. We are looking for an individual that is creative, proactive, passionate and committed to the needs of women. Also someone who is reflective and will make good use of supervision and support. 

The duties require the post holder to provide practical and emotional support to women on a wide range of issues to aid resettlement and integration into the wider community services as well as advocacy. This role entails collaborative work with external agencies including probation, clinical teams and other voluntary services and therefore requires an individual who is an enthusiastic team player and enjoys a challenge.

We are looking for people who will instill a culture of continuous improvement, through dialogue with service users and share the values of our organisation in supporting vulnerable women.

The successful applicant will be expected to be proactive in building a network of partners who can offer specialist support to the women that they are working with, develop their knowledge of relevant service provision that can be helpful to the women and be proactive in driving the service forward.

The post holder will be based in Durham and the surrounding areas, with three days working in the community and two days at HMP Low Newton. 

Together Women’s core working hours are Monday to Friday 9am to 5pm. However, there is an expectation of flexibility; on occasions there may be possible evening and weekend work and early start times, for which time off in lieu is provided.
We wish to restrict the post of TWP Manager to females using the GOQ in s9 (2) (e) and s9 (2) (f) of the Employment (Sex Discrimination) Act 2000

  • Responsible for a caseload of clients to whom you will provide high quality client support via the following:
  • Promoting, receiving and processing referrals in line with current practice guidelines.
  • Identifying and assessing individuals’ support needs including risk assessment and informed by relevant background information.
  • Building effective relationships with women; to encourage them to identify and respond to their needs, interests and personal development; and to provide guidance and support to enable them to deal with a wide range of issues affecting their lives.
  • Working within and alongside an integrated model of care involving Health, Criminal Justice System and Social Care professionals. 
  • Providing continuous and consistent support to women, with a particular emphasis on motivation and engagement; practical issues (including family); relationships (with family, staff and peers); navigating and accessing services (including education and employment); and self-esteem and empowerment.
  • Encouraging feedback from women using the service in order to promote quality assurance.
  • Supporting women to help them make progress feel more stable and remain motivated to access current and future support and treatment. 
  • Contribute to measuring and monitoring systems as required.
  • Ensure all necessary records are properly maintained in line with policies on client files, finance and administration.
  • Work collaboratively with other providers of the Offender Personality Disorder pathway to enable decision making and problem resolution.
  • Use evaluation, learning, experience and use feedback to support service development.
  • Manage and update own skills base to ensure quality service delivery and personal development in role